Source policy last updated: 24 September 2026
How to Submit a Request
Law enforcement agencies and authorised public authorities should email requests to help@thebetrothed.co.uk using the subject line Law Enforcement Request.
Information Required
Where applicable, a request should include:
- the name of the requesting agency;
- the authorised officer’s name and contact details;
- an official government or law-enforcement email address;
- a case or reference number and the legal authority relied upon;
- the name or identifying details of the person or account concerned;
- the specific information requested and relevant date range;
- the applicable deadline; and
- a copy of any warrant, court order, production order or other legal authority.
Verification
Betrothed may verify the identity and authority of the requester before responding. Additional documentation may be requested where reasonably necessary.
Legal Basis for Disclosure
Betrothed will disclose personal information only where legally required or otherwise legally permitted to do so. Betrothed may challenge or decline requests that are invalid, overly broad, unclear or unsupported by appropriate legal authority.
Emergency Requests
Where there is an imminent risk of death or serious physical harm, authorised agencies should clearly mark the request EMERGENCY and explain the nature of the emergency and the information believed to be necessary.
Marking a request as urgent does not guarantee disclosure. Betrothed will assess the request and applicable legal authority.
Preservation Requests
Preservation requests should clearly identify the person or account concerned, the data to be preserved, the relevant period and the legal authority supporting the request. Betrothed does not promise indefinite preservation.
User Notification
Betrothed may notify an affected customer or member about a legal request where permitted by law. Notification may be delayed or withheld where prohibited, where it could prejudice an investigation, or where there is another lawful reason not to notify.
Questions about this policy?
Email help@thebetrothed.co.uk or contact Betrothed.