Terms and Conditions

About Betrothed

Betrothed is a UK-based, faith-led Christian matchmaking service. Services may include Discovery, questionnaires, identity verification, Matchmaking Assessments, membership services, personal support and human-reviewed introductions.

Betrothed is not an escort service, adult service, casual sexual service or international marriage brokerage service.

Eligibility

You must be at least 25 years old to use Betrothed matchmaking services. You must have the legal capacity to enter into an agreement and must provide information that is accurate, complete and not misleading.

The Betrothed Discovery

The Betrothed Discovery is the initial stage before membership. It may include:

• personal and contact information;
• questionnaire responses;
• identity verification and screening requirements; and
• a Matchmaking Assessment.

Completing Discovery does not guarantee acceptance into a Betrothed membership.

Matchmaking Assessment

The Matchmaking Assessment helps Betrothed understand your faith, values, relationship intentions, lifestyle, goals and preferences in greater depth. It may also be used to determine whether Betrothed is able to provide an appropriate matchmaking service for you.

Membership Services

Betrothed currently offers membership options including Anchor, Rock and Shield.

The services, term, match opportunities, pricing and payment arrangement you purchase are confirmed separately through the applicable Membership Agreement and Membership & Payment Schedule. Website descriptions provide general information and should be read together with your individual membership documentation.

Match Opportunities

Betrothed uses human-reviewed matchmaking. Where a membership refers to match opportunities, the applicable wording includes “up to” where stated in your membership documentation.

Betrothed does not guarantee:

• a particular match or date;
• mutual attraction or compatibility;
• a relationship, engagement or marriage; or
• any other relationship outcome.

Payments

Prices will be displayed before purchase. Payments may be processed through authorised third-party payment providers.

If you choose an instalment arrangement, it is a payment arrangement for a fixed-term membership and not a cancel-anytime monthly subscription. The total membership fee remains payable according to the applicable agreement, subject to any cancellation rights or remedies available under law or the contract.

Cancellations and Refunds

Cancellation and refund rights are governed by the applicable Membership Agreement, the existing Betrothed Refund/Cancellation Policy and applicable UK consumer law.

Read the Refund/Cancellation Policy.

User Responsibilities

You must:

• provide accurate and honest information and keep your contact information reasonably up to date;
• communicate respectfully and not impersonate another person;
• not engage in fraud, scams or requests for money from other members;
• not misuse another person’s personal information;
• follow the Acceptable Use Policy; and
• comply with applicable law.

Safety

Betrothed takes reasonable steps to support member safety, but cannot guarantee the behaviour, character or future actions of another person. You remain responsible for exercising appropriate judgement when communicating with or meeting another person.

Suspension and Termination

Betrothed may restrict, suspend or terminate access where there are reasonable concerns relating to fraud, harassment, threats, abuse, safety, false identity information, serious policy breaches, unlawful behaviour or misuse of the service.

Privacy and Personal Data

Personal information is handled in accordance with the Privacy Policy and applicable data protection law.

Intellectual Property

Betrothed branding, website copy, graphics, materials and other protected content remain the property of Betrothed or their relevant rights holders unless otherwise stated. You may not copy, reproduce or commercially exploit protected material without permission.

Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing in these Terms affects your statutory consumer rights.

Subject to those protections, Betrothed is not responsible for relationship outcomes, decisions made by another member, or losses that were not reasonably foreseeable when the relevant agreement was made.

Complaints and Contact

For customer support, complaints or questions about the service, email help@thebetrothed.co.uk.

Changes to These Terms

Betrothed may update these Terms from time to time. The latest version will be published on this website with an updated date. Where appropriate, material changes affecting an existing service will be communicated to the relevant customer.

Governing Law

Legal review required: confirm the governing law and jurisdiction stated in the current Betrothed Membership Agreement before publication.